nanaluggage.com

Terms of Service

Please read the following terms carefully before placing any order or entering into a cooperation agreement with Nana Luggage. By proceeding with an order or inquiry, you acknowledge and agree to these terms.

Effective Date: January 1, 2025 Last Updated: June 2025 Version 2.1

Section One

Cooperation Scope

These Terms of Service govern all business cooperation between Nana Luggage ("the Company," "we," or "us") and its clients, distributors, wholesalers, and brand partners ("you" or "the Client"). These terms apply to:

OEM / ODM Orders

Custom-manufactured luggage and travel accessories under your brand or our existing designs.

Wholesale & Bulk Purchase

Standard catalogue products ordered in bulk quantities for resale or distribution.

Private Label & Branding

Logo printing, colour customisation, hardware engraving, and branded packaging services.

Long-term Partnership

Ongoing supply agreements with dedicated account management and priority production scheduling.

Applicability: These terms supersede all prior verbal or informal agreements. Any deviation from these terms must be confirmed in writing by an authorized representative of Nana Luggage.

Section Two

Order Rules

MOQ Requirements

Standard Products: Minimum 50 units per SKU per order.
Custom / OEM Products: Minimum 200 units per style (subject to mold requirements).
Mixed Sets: Luggage sets (e.g., 3-piece) count as one SKU; each size must meet individual MOQ.
Below MOQ: Orders below MOQ may be accepted at a 15-20% surcharge, subject to availability.

Payment Terms

Deposit: 30% T/T deposit required to confirm production start.
Balance: 70% balance due before shipment, upon presentation of shipping documents.
L/C: Letter of Credit accepted for orders exceeding USD 30,000 (irrevocable, at sight).
Currency: USD, EUR, or CNY accepted. Exchange rates fixed at invoice date.
Late Payment: Overdue balances accrue 1.5% monthly interest after a 7-day grace period.

Lead Time & Delivery

Standard Orders: 30-45 calendar days from deposit receipt and artwork approval.
Custom / New Mold: 60-90 days, including sample approval stage.
Rush Orders: Available upon request with a 20% expedite fee; subject to factory capacity.
Force Majeure: Delays caused by events beyond our control (port closures, natural disasters) will be communicated promptly with revised ETAs.

Order Confirmation: An order is considered binding only upon receipt of a signed Purchase Order (PO) and the required deposit. Verbal or email-only confirmations without PO documentation are not binding on the Company.

Section Three

Customization Terms

Sampling Fees

Standard Sample (Existing Mold)

USD 80-150

Per sample unit, covering material, labor, and basic customization (color / logo print). Turnaround: 7-10 business days.

New Structure / Custom Sample

USD 200-500

For entirely new silhouettes or structural modifications. Includes design review and engineering assessment. Turnaround: 15-20 business days.

Refundable: Sample fees are fully deductible from the final production invoice when a bulk order of ≥ 200 units is placed within 90 days of sample approval.

Revisions: The first two rounds of sample revisions are included. Each additional revision round is charged at USD 30-80 depending on scope.

Non-refundable: Sample fees are non-refundable if the Client cancels the project after sample production has commenced.

Mold Ownership & Usage Rights

Mold Type	Cost Range	Ownership	Transfer Condition
Shared / Stock Mold	Included in unit price	Nana Luggage	Not transferable
Client-Commissioned Mold	USD 1,500-8,000	Client (after payment)	Upon full mold fee payment
Co-developed Mold	Cost-shared (negotiated)	Joint Ownership	Per written agreement

Client-owned molds are stored at our facility at no charge for up to 3 years. Storage beyond 3 years is subject to a maintenance fee of USD 50/mold/year.

Molds not activated (no production orders placed) for 24 consecutive months may be disposed of after 60 days' written notice to the Client.

Client-exclusive designs and molds will not be used for any third-party production without prior written consent.

Section Four

Quality & After-Sales

Inspection & Acceptance

Pre-Production

Raw material and component inspection before production commences.

During Production

In-line quality control at key assembly stages with documented checkpoints.

Pre-Shipment (PSI)

Final AQL 2.5 inspection on 100% of finished goods before packing and shipment.

Clients may arrange third-party inspection (e.g., SGS, Bureau Veritas) at their own cost. We will provide full cooperation and access.

Inspection reports and quality certificates are provided with each shipment. REACH, RoHS, and CA65 compliance documentation available upon request.

A tolerance of ±5% on order quantity is permitted due to manufacturing variance; invoicing will reflect actual shipped quantity.

Warranty & After-Sales Policy

12M

Standard Warranty Period

12 months from the date of shipment for manufacturing defects under normal use conditions.

30D

Claim Submission Window

Quality claims must be submitted within 30 days of goods receipt, with photo/video evidence.

Covered Defects:

Zipper failure, wheel detachment, or frame cracking under normal use

Significant color fading or delamination within warranty period

Hardware malfunction (locks, handles, TSA mechanisms)

Not Covered:

Damage from misuse, overloading, airline handling, or unauthorized modification

Normal wear and tear, scratches, or cosmetic blemishes from use

Remedies: For validated defect claims, we will offer (at our discretion): replacement goods in the next shipment, a credit note toward future orders, or a partial refund not exceeding the defective item value. We do not cover consequential losses or lost profits.

Section Five

Liability & Dispute Resolution

Breach of Contract & Liability

Client Obligations

Cancellation of a confirmed order after production start forfeits the deposit and may incur additional charges up to 30% of order value for materials already procured.

Failure to collect goods within 30 days of readiness notification will incur storage fees of USD 0.05/CBM/day.

Providing inaccurate artwork or specifications that cause production errors will be the Client's financial responsibility for rework costs.

Nana Luggage Obligations

Delivery delays caused by our production failures (not force majeure) entitle the Client to a penalty of 0.5% of the delayed shipment value per week, up to a maximum of 5%.

Our total liability to any Client shall not exceed the total invoice value of the specific order in dispute.

We are not liable for indirect, incidental, or consequential damages including but not limited to lost profits, market loss, or reputational harm.

Dispute Resolution Process

Direct Negotiation Within 15 days of dispute arising

Both parties shall first attempt to resolve any dispute through good-faith direct communication. The Client should contact their designated account manager with a written summary of the issue.

Mediation Within 30 days if negotiation fails

If direct negotiation does not resolve the issue within 15 days, either party may request mediation through a mutually agreed neutral third party. Mediation costs shall be shared equally.

Arbitration Final binding resolution

Any dispute not resolved through the above steps shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC) in Guangzhou, China. The arbitration shall be conducted in English. The award shall be final and binding on both parties.

Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. For international transactions, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where applicable.

Questions About These Terms?

Our team is happy to clarify any clause before you place an order. Reach out to us at any time.

Nana Luggage reserves the right to update these terms. Clients will be notified of material changes via email. Continued business after notification constitutes acceptance.